Everything you need to know — and the WhatsApp number for what you don't.
Most metro PIN codes (Mumbai, Delhi, Bengaluru, Pune, Hyderabad, Chennai) get delivery in 2-4 working days. Tier-2/3 cities take 3-6 days. We dispatch within 24 hours of receiving an order.
Yes — on all orders above ₹999. Below that, a flat ₹79 shipping fee applies.
Not yet. We currently ship within India only.
Yes — across all serviceable PIN codes in India. A small handling fee of ₹25 applies on COD orders.
Please don't. Refused COD orders cost us shipping both ways. If you have any concern, message us on WhatsApp — we always make it right.
7-day no-questions return on all unopened, sealed products. If a sealed product feels off, message us with a photo — we replace or refund, no fuss.
Refunds hit your original payment method within 5-7 business days. For COD orders, refunds go to a bank account or UPI you specify.
You'll get the tracking number on WhatsApp on +91-12345-165 the moment your order ships. You can also see it in your account.
Yes, before it ships. WhatsApp us at +91-12345-165 or email care@desibynature.in.
Yes. It is made exclusively from A2 protein milk of Gir cows — verified at source.
Cool dry place. Use a clean, dry spoon. Refrigeration optional. Goes solid in winter — that is normal and a sign of purity.
12 months from manufacture date for unopened jars. 6 months once opened, when stored correctly.
Most are sourced from farms practising organic methods, but we don't put a sticker on what isn't formally certified. We'd rather be honest than slick.
Still stuck? Message us on WhatsApp — +91-12345-165 · we usually reply within an hour.