Terms & Conditions

These Terms and Conditions (“Terms”) govern the use of desibynature.in and all products, services, and features offered by Desi By Nature under Aaroh Naturals. By accessing, browsing, or making a purchase through this website, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, you must stop using the website immediately.

1. Eligibility

By using the website, you confirm that:

• You are at least 18 years old.
• You have the legal capacity to enter into a binding agreement.
• You are accessing the website for lawful and legitimate purposes only.

2. Modification of Terms

Desi By Nature reserves the right to update or modify these Terms at any time without prior notice. Updated Terms become effective immediately upon being posted. Continued use of the website signifies acceptance of the updated Terms.

3. Product Information

We strive to ensure accuracy in product descriptions, pricing, images, and availability. However:

• Colours and packaging may vary slightly based on display differences.
• Product availability may change without notice.
• Occasional errors in pricing or descriptions may occur and will be corrected when identified.

4. Orders & Acceptance

An order is confirmed only when:

• Payment is successfully processed, and
• A confirmation email is issued by us.

We reserve the right to cancel or refuse any order due to stock issues, payment errors, suspicious activity, or inaccurate information.

5. Pricing & Payments

• Prices displayed are accurate to the best of our knowledge but may change without notice.
• All payments must be made through authorized payment gateways listed on the website.
• We do not store or directly process sensitive payment information.

6. Shipping & Delivery

Delivery timelines shown during checkout are estimates and not guaranteed. Delays may occur due to courier operations, weather, public holidays, remote locations, or operational issues.

Domestic Delivery Timelines (India)

• Standard Delivery: 3–7 business days depending on PIN code.
• Remote/Interior Areas: 7–12 business days.

International Delivery Timelines

• Standard International Shipping: 8–15 business days.
• Remote international regions: 15–25 business days.

Once dispatched, the shipment is handled by courier partners. Any delays caused by customs clearance for international orders are beyond our control.

Important: The website’s official Shipping Policy page will be updated to reflect the above domestic and international delivery timelines as required.

7. Returns, Replacements & Refunds

Due to the consumable nature of our products, returns are accepted only if:

• The product is damaged on arrival.
• The item delivered is incorrect.
• The product seal is broken or tampered at delivery.

All issues must be reported within 48 hours of delivery, along with clear photographs. Once verified, replacements or refunds may be issued at our discretion.

8. Cancellation Policy

Orders can be cancelled only before they are processed or shipped. Once dispatched, cancellations cannot be accepted.

9. Intellectual Property

All website content—including product images, descriptions, brand names, graphics, packaging designs, and marketing material—is owned by Desi By Nature. Any unauthorized use, reproduction, modification, or distribution is prohibited.

10. Prohibited Activities

• Fraudulent transactions
• Unauthorized data scraping or copying
• Interference with website operations or security
• Providing false or misleading information
• Violation of any applicable laws

11. Limitation of Liability

Desi By Nature shall not be liable for indirect, incidental, or consequential damages arising out of website use, delays in delivery, inaccurate product information, or third-party service failures. Liability is limited to the amount paid for the product.

12. Third-Party Links

The website may include links to external sites. We are not responsible for the content, privacy practices, or operations of any third-party websites.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Pune, Maharashtra.

14. Contact Information

• Email: support@desibynature.in
• Website: https://desibynature.in