Your questions, answered honestly.

Our A2 Gir cow ghee is tested batch by batch at Kiaan Labs Pvt. Ltd., Pune (NABL-accredited, certificate TC-17860), for 6 things including milk fat, the Reichert-Meissl value and the Baudouin test for vegetable oil. The latest report is published in full at https://desibynature.in/lab-reports, and you can ask for the report of the exact batch printed on your jar. Our FSSAI licence number is on every label and in the footer of this site.

Since 2021. We sell A2 ghee and a small range of spices, on this website, on Amazon India and on Blinkit.

Yes, under the same brand name: https://www.amazon.in/stores/Desi+by+Nature/page/49E60CF5-5628-4E68-803C-0455019DE3FA. A2 Gir Cow Ghee: https://www.amazon.in/Desi-Nature-Bilona-Gir-Ghee/dp/B0FVFKMT5H/ and Desi Cow A2 Ghee: https://www.amazon.in/dp/B0HN2HG1V4. Buying here directly gets you our first-order coupon, reward points on every order, and the lab report for your batch on request.

Yes. Order a small jar on Blinkit and it reaches you within minutes, in the areas Blinkit delivers to: our A2 Gir Cow Ghee in the 250 ml jar (https://blinkit.com/prn/desi-by-nature-a2-gir-cow-ghee-bilona-churned/prid/714617), and our A2 Desi Cow Ghee in the 500 ml jar (https://blinkit.com/prn/x/prid/1400376). Once you like it, the larger jars and the steel dolchi sizes are here, with our first-order coupon and reward points on every order.

Purity is the part you do not have to take on trust: every batch is tested by an independent NABL-accredited laboratory for milk fat, moisture and adulteration, the signed report is published, and our FSSAI licence is public. That it is Gir, and therefore A2, comes from where we buy: Gir cow dairies we know by name and have been to. A2 follows from the breed, because ghee is almost pure fat and has almost no protein left to test.

An outside laboratory checks every batch for purity, and that report is public. Nobody outside the business has audited the dairies, and we would rather say so than imply otherwise. There is also no routine laboratory test that shows a finished ghee is A2, or that it was churned from curd: ghee is about 99.8% fat, with almost no protein in it. So for any A2 ghee, from any brand, the A2 claim is as good as the claim about the cows. Ours are Gir, an indigenous breed in which published genetic studies have found the A2 form of the milk protein. Ask us about any batch on WhatsApp.

Our ghee is made the slow way — the bilona method, the way it was done before anyone was in a hurry — from indigenous Gir cow milk. Every batch is independently lab-tested, and every batch is tasted. We sell only what we would happily put on our own family’s table.

Bilona is a traditional curd-churning method: milk is set to curd, the curd is churned to butter, and the butter is gently heated to ghee, rather than making ghee directly from cream. The dairies we source from use this method. We verify the result in an independent lab.

A1 and A2 refer to two variants of the beta-casein protein in cow milk. Indigenous Gir cows produce A2 milk, the kind traditional ghee was always made from. We make no medical claims about it. Ours is A2 because it comes from Gir cow milk; what the laboratory verifies on every batch is that it is pure ghee.

No. Ghee turns liquid in summer and solid or grainy in winter. This is normal and a sign that nothing has been added. If a so-called pure ghee stays liquid through an Indian winter, that is a reason to be suspicious, not a sign of quality.

Yes. Real A2 Gir cow bilona ghee needs far more milk per jar than ordinary ghee, is bottled in glass, and is lab-tested every batch. The price reflects the milk, the verification and the packaging, not a markup. Even so, we price it lower than most genuine A2 Gir cow bilona ghee, without compromising on quality.

Yes. The FSSAI licence number is on every label and in our footer. Each batch is also independently lab-tested for adulteration, moisture and free fatty acid content.

Both are A2 ghee made by the bilona method from indigenous Indian cows. Our Gir cow ghee comes only from Gir cows, is tested batch by batch at a NABL-accredited laboratory, and is our flagship. Our Desi cow A2 ghee comes from other indigenous (non-Gir) desi cows, is lab-tested for purity, and costs less. If you want the Gir breed specifically, choose the Gir ghee; if you want A2 bilona ghee at a lower price, choose the Desi cow ghee.

Buy about four to six months of ghee at a time, not a year: opened ghee is at its best for about six months. A family of three or four using ghee regularly gets through roughly 500 to 750 ml a month, so a 1 litre jar lasts them about six weeks, and a couple about three months. Per litre, the 1 litre glass jar is the best value.

A large quantity keeps better in a vessel that keeps light out, and a food-grade steel dolchi does that and goes on being useful in the kitchen for years after the ghee is finished. The dolchi is part of the price, so these sizes cost a little more per litre than the 1 litre jar: choose them for the vessel and the convenience, not to save money.

Our A2 Gir cow ghee is tested at Kiaan Labs Pvt. Ltd., Pune (NABL-accredited, certificate TC-17860). You can look the accreditation up on the NABL website, nabl-india.org.

Milk fat: 99.5% or higher; Moisture: 0.5% or lower; Reichert-Meissl value: 28 or higher; Butyro-refractometer reading: 40 to 44; Baudouin test (vanaspati): Negative; Free fatty acids: 2% or lower. Each is checked against the limit FSSAI sets for cow ghee.

WhatsApp +91-9112345165 with the batch code printed on your jar and we will send you the report for that batch. The latest report is always at https://desibynature.in/lab-reports.

Our guide at https://desibynature.in/reading-a-lab-report explains each test, what a passing number looks like, and the red flags that mean a certificate proves nothing.

Yes. With the milk solids removed, ghee can be heated to about 250°C before it smokes, far higher than butter, so it suits tadka, frying and roasting as well as finishing a dish.

Yes. It is pure cow ghee with nothing added, which is what vrat cooking, prasad and a ghee diya traditionally call for.

Ghee is part of most Indian children's food, from dal-rice to parathas. We make no health claims for it. For a baby starting solids, or anyone with a medical condition, follow your doctor's advice on how much.

Most are sourced from farms practising organic methods, but we only carry the "organic" claim on products that hold a current third-party certification. The others are honestly labelled "single-origin" or "natural-grown" - we would rather under-promise than mis-label.

Turmeric: Erode, Tamil Nadu (high-curcumin Salem variety). Hing: hand-graded Iranian compound. Ceylon cinnamon: Sri Lanka (true Cinnamomum verum). Cassia cinnamon: Cinnamomum cassia, the bolder everyday dalchini, hand-harvested and sun-dried by the farmers we buy from.

We source whole spices and have them ground to order in small, fresh lots, rather than grinding a year of stock at once, so the volatile oils do not oxidise. Whole spices we sell as-is.

Because it is fresh and high in curcumin. Stale supermarket turmeric is mostly starch with the colour oxidised away. The vivid orange-ochre tint you see is the curcumin still alive.

They are two different species and both are real cinnamon. Cassia is the thick, hard, dark stick Indian kitchens cook with - strong and warm, and it holds up to long cooking, so it is the one for pulao, biryani, garam masala and chai. Ceylon is thin, pale and brittle, with many fine layers, and it is sweeter and more delicate - better for baking and desserts. Cassia also carries more coumarin than Ceylon, which matters only if you take cinnamon in large amounts every single day; for cooking, it does not.

A pinch is enough for a dish for four. Add it to hot ghee or oil at the start of the tadka and let it sizzle for a few seconds before the other ingredients go in: that mellows its raw smell into the savoury depth it is used for.

A cool, dry shelf is plenty - no refrigeration needed. Use a clean, dry spoon every time (water introduces mould). Keep away from direct sunlight and the stovetop. Once opened, finish within 6 months for peak aroma.

Unopened: 12 months from manufacture date (printed on the lid). Opened: 6 months when stored correctly. Most customers finish a 500ml within 4 weeks of opening, so this is rarely the limit.

No. Refrigeration changes nothing about safety and only makes it harder to scoop out. Pure ghee is shelf-stable because the water and milk solids have been clarified out during the bilona finish.

Air-tight container, away from heat and direct light. Whole spices keep for 12+ months; ground spices are best within 6 months of opening. We send our ground products in stand-up zip pouches so you can reseal them.

Metro PIN codes (Mumbai, Delhi, Bengaluru, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad) get delivery in 2-4 working days. Tier-2/3 cities take 3-6 days. Hilly and north-east PINs add 1-2 days. We dispatch within 24 hours of receiving an order.

Our ghee always ships free, at every size and quantity, and anything ordered with it ships free too. An order of spices alone ships free above ₹999; below that a flat ₹79 fee applies regardless of weight or distance.

Orders on this website deliver within India. We also deliver to customers in Dubai and Canada - WhatsApp +91-9112345165 to order for either.

Every order ships with Delhivery, by surface or air depending on your PIN code. The tracking link in your shipment email lets you check progress live.

The checkout page checks your PIN against our courier coverage map in real time. If it is not serviceable, the page tells you before you pay. You can also pre-check at the product page.

Yes. Each jar is sleeved in paper straw, wrapped in corrugated fluting, and packed inside a double-walled carton with foam corners. We have shipped to every Indian state with under 0.2% breakage. If anything does arrive damaged we replace it - send us your unboxing video within 24 hours of delivery. Please record that video as you open every parcel: it is what a damage claim rests on.

Not currently. Every dispatch is a third-party courier handoff with their standard transit windows.

It takes 10% off your first order of ₹499 or more. Enter WELCOME10 in the code box on your cart. One code per order, and if a pack saving on your cart is bigger than the coupon, you get the pack saving instead.

Yes. Enter their name, phone number and address as the delivery address at checkout. To give someone the choice instead, send a gift card from https://desibynature.in/gift-cards. For many people at once, see https://desibynature.in/corporate-gifting.

WhatsApp +91-9112345165 with your order code as soon as you can. Before the parcel is handed to the courier we can change it; once it has been dispatched, we cannot.

Cards (Visa, Mastercard, RuPay, Amex), UPI, all major net-banking, and wallets - all secured via Razorpay. For B2B and wholesale orders we also accept bank transfer.

Yes. We never see or store your card details. Razorpay is PCI-DSS Level-1 certified and uses bank-grade encryption end-to-end.

Razorpay supports EMI on most credit cards (3, 6, 9, 12 months). The option appears at checkout if your card is eligible.

Yes, as part-paid COD. You pay 20 percent of the order online (at least ₹299) plus a ₹49 handling fee, and the courier collects the rest at your door - cash or UPI, whichever suits you. The advance is what lets us send a glass jar of ghee across the country to someone we have not met yet, and it comes off the total, so you are not paying extra for the product. Available on orders between ₹699 and ₹4,999, at PIN codes our courier collects from - checkout tells you as soon as you type yours. Paying in full online skips the handling fee and takes ₹10 off the goods.

If you cancel before we dispatch, you get the advance back in full - WhatsApp +91-9112345165 or email care@desibynature.in with your order code. Once the parcel is on its way, if it comes back to us undelivered (refused at the door, or nobody available after three delivery attempts), we keep the courier charges we paid in both directions plus the ₹49 handling fee from the advance and refund the rest - or send it out again if you prefer. We never keep more than the advance, and nothing is deducted if the courier was at fault. Please only choose COD if you will be there to accept the delivery.

Yes. A GST invoice is emailed as a PDF with your order confirmation, and you can download it again from your order tracking page. If you are buying for a business, add your GSTIN and business name at checkout and both are printed on the invoice.

Food cannot be returned once an order has shipped, and it cannot be refunded. Cancel before dispatch and you get every rupee back. If the parcel arrives damaged we replace it free - send us your unboxing video within 24 hours of delivery. This is a food-safety rule: a jar that comes back cannot be sold to anyone else or honestly certified as safe, so it is destroyed either way.

No. Opened food cannot be resold to anybody, so it cannot come back. That said, a genuine quality issue (off smell, off taste, foreign object) is a different thing entirely - send a photo and a description and we deal with it case by case. We have not turned one down yet.

There is one situation where money comes back: you cancelled before the parcel was dispatched. We trigger that the same day, to your original payment method - UPI and net banking usually 2-3 days, cards 4-7 days. After dispatch, food orders are not refunded; a parcel damaged in transit is put right with a replacement instead.

Send us your unboxing video within 24 hours of delivery, to care@desibynature.in or on WhatsApp to +91-9112345165, with your order code. We arrange a replacement within 7 working days of seeing it and we pay the shipping. A damage or missing-item claim cannot be accepted without the video, so please record one as you open every parcel - start before you cut the tape, show the label and all sides of the box, then every item, in one continuous video.

Because a photograph cannot show whether a jar was already broken inside a sealed box or was knocked over after the parcel was opened, and that is exactly the difference we have to see. The video is also what lets us take the damage up with the courier instead of arguing about it with you. If the outer box already looks damaged at your door you can simply refuse the delivery - nothing was opened, so no video is needed.

No. A wrong item is our packing mistake rather than a transit one, and it is obvious from a message. Tell us within 7 days and we will put it right.

Yes - any time before it ships, usually within 24 hours of placing it. WhatsApp +91-9112345165 or email care@desibynature.in with your order code and we refund in full the same day. Once a courier has picked it up we cannot stop it or refund it; if you refuse the delivery the parcel comes back to us and we send it out to you again.

You will get the tracking number on email AND WhatsApp on +91-9112345165 the moment your order ships. The tracking link in that email opens the courier's live tracking page. You can also see status under "My orders" in your account.

Check spam first (search "Desi By Nature"). If still missing, your order is fine - just email care@desibynature.in with the phone number you placed the order with and we will resend.

WhatsApp +91-9112345165 is fastest (usually a reply within the hour, 10 AM to 7 PM IST, Monday to Saturday). Email care@desibynature.in for anything that needs paperwork.

Plastic leaches into warm oils. Tin reacts with the lactic acid that ghee carries from the cultured-curd step. Glass is inert, food-safe, and lets the aroma stay true for a full year. It also cleans up beautifully for reuse - many customers refill our jars with home-made things.

The glass jar, the steel lid and the corrugated carton are all recyclable end-to-end. The shipping cushion is paper-straw, not bubble wrap. The shipping tape is paper. We do not use plastic in our packaging.

Yes - 1L and 5L jar formats for restaurants, hostels and bulk gifting. Email care@desibynature.in with your monthly requirement for institutional pricing.

Yes, to organic stores, cafes, restaurants and corporate gifting programmes. Minimum order ₹25,000. Email care@desibynature.in for a price sheet and the wholesale agreement.

Yes. Choose a gift package at https://desibynature.in/corporate-gifting, send us your list of recipients, and we deliver to each of them. Minimum 5 gifts, paid in advance. WhatsApp +91-9112345165 with your headcount and budget if you want help choosing.

Not at this stage. Every jar that leaves our facility carries the Desi By Nature label - keeps the quality story consistent.

No. Guest checkout works. We auto-create a lightweight account against your email so you can track the order and reorder later - just hit "Forgot password" on the login page to set one.

Visit https://desibynature.in/forgot, enter your email, and we send a one-time link valid for one hour.

Only to fulfil your order, send transactional updates, and (if you opt-in) occasional product news. No third-party trackers beyond standard analytics. We never sell email lists. Full privacy policy at https://desibynature.in/privacy.

Email care@desibynature.in from the registered address with subject "Delete my data". We process within 7 days and confirm in writing.

Every order you pay for earns 5% back in points on the products (not on the delivery charge), after any discount. A review with a photo, sent through the review link we email after delivery, earns 50 points. A post about your order on Instagram that tags @desibynature.in earns 100 points for a reel or 50 for a photo or story. And when a friend places their first order through your referral link, you earn 200 points for every litre of ghee in it plus 10% of everything else, up to 400 points per order. 1 point = ₹1.

A couple of days after your order is delivered, we send you a link by email and WhatsApp. Post your jar on Instagram, in your kitchen or with the food you made, tag @desibynature.in, and paste the link to your post on that page. We check every post by hand, usually within a day. A reel earns 100 points and a photo post or a story earns 50, usable straight away. One reward per order, your account needs to be public so we can see the post, and the points do not depend on what you say.

Points go to the account linked to the email address you order with. If you checked out as a guest, that account was set up for you: sign in with the same email address to see and spend your points.

Points become usable 14 days after an order is paid for. Until then they show as pending on your rewards page. On a Cash on Delivery order, the points are earned once the parcel is delivered and paid for.

Sign in and open Refer a friend from your account, at https://desibynature.in/refer. It shows your balance, anything still pending, when your points lapse, and every point in and out. Your cart also shows your balance while you are signed in.

Sign in, add what you want to your cart and go to checkout. Your points are shown above the order summary: choose how many to use and tap Apply points. They come straight off the price of the products, and you pay the rest as usual.

Use at least 100 points at a time, or your whole balance if it is smaller than that. Points can cover the products in full, but not the delivery charge.

Ghee normally ships free, but an order paid for partly or fully with points is charged ₹79 delivery. Points pay for products, never for postage.

Yes. The coupon comes off first, then your points.

No. An order that spends points does not earn new ones.

Points lapse 12 months after your most recent order or earning. Every new order resets that clock for your whole balance, so as long as you keep ordering, you keep your points.

Any points you used on that order come back to your balance, and any points the order earned are taken back.

No. Points work on anything in the shop except gift cards, and they cannot be exchanged for cash.

Share your link from the Refer a friend page. Your friend gets ₹199 off a first order of ₹999 or more, applied automatically at the cart. You earn points once their order is paid for, and can use them 14 days later.

Choose a value from ₹500 to ₹5,000 and who it is for. We send the code to them by email, and on WhatsApp if you give their number, straight away or on a date you choose. They enter it at checkout.

The rest stays on the card for next time. If it costs more, they pay the difference online.

Twelve months from the day it is bought.

No. Gift cards are paid with online payment only, and work only on desibynature.in. They cannot be exchanged for cash.

Yes, on an order paid with a gift card — including WELCOME10 on a first order. Discounts and reward points do not apply to buying a gift card itself.

Yes. Buying online is capped per person per day, so company-sized orders go through https://desibynature.in/corporate-gifting: send us the list, we confirm the total, and every card goes out in one batch on the date you choose. Cards are sold at face value.

On our gift cards page there is a balance check: enter the code and it shows what is left and when it expires.