Seven days to change your mind on a sealed jar. A quality problem gets replaced or refunded whether it is sealed or not.
Last updated 2 September 2026 · Operated by Aaroh Naturals, Pune, Maharashtra, India · FSSAI Lic. No. 11525079000402.
Any product still sealed in its original packaging can be returned within 7 days of delivery for a full refund of the product price. You do not have to give a reason.
Return freight on a change-of-mind return is at your cost, unless the item was misdescribed on our own product page — in which case it is at ours. Send the parcel back with the packaging intact; a jar that arrives back cracked because it went into an envelope cannot be refunded in full.
Send a photograph of the outer package and of the item to care@desibynature.in, or on WhatsApp to +91-9112345165, within 48 hours of delivery. Include your order code.
We arrange a replacement or a refund within 2 working days of seeing the photo. You pay nothing, and in most cases we do not ask for the damaged item back — sending broken glass through a courier helps no one.
For food-safety reasons we cannot resell an opened jar or pouch, so an opened product cannot be returned simply because it was not to your taste. This is the same rule every honest food seller operates under, and we would rather state it here than surprise you with it later.
That limit does not apply to a genuine quality problem. If an opened product smells off, tastes off, or has anything in it that should not be, send us a photo and a description. We replace or refund case by case, and we have not yet turned one down.
On ghee specifically: turning liquid in summer or grainy and solid in winter is normal and is a sign nothing was added. That is not a defect, and there is more on it in the FAQ.
There is no form to fill in. Email care@desibynature.in or WhatsApp +91-9112345165 with your order code and what went wrong. We reply within the hour between 10 AM and 9 PM IST, confirm what happens next, and give you the return address if the item needs to come back.
Please do not ship anything back before we have confirmed it — an unannounced return is very hard to match to an order and to refund.
We trigger the refund the same day we receive the returned product, or the same day we approve a damage claim. After that the timing is your bank's, not ours.
Refunds always go back to the original payment method where one exists. We do not issue store credit in place of a refund unless you ask for it.
You can cancel any time before the parcel ships — usually within 24 hours of placing it. WhatsApp +91-9112345165 or email us with your order code and we refund in full immediately.
Once a courier has picked it up we can no longer stop it. You can refuse the delivery, and we refund in full once the parcel comes back to us.
If your situation does not fit neatly into any of the above, write to us anyway. Most of the time we say yes.