Dispatched within 24 hours, delivered across India, and the ghee never pays freight.
Last updated 17 October 2026 · Operated by Desi By Nature, Pune, Maharashtra, India · FSSAI Lic. No. 11525079000402.
Anywhere in India that our couriers serve, which is most PIN codes. The checkout checks your PIN against live courier coverage before you pay, and tells you there and then if it is not serviceable. You can run the same check from any product page.
Orders placed on this website deliver within India. We also deliver to customers in Dubai and Canada: WhatsApp +91-9112345165 to order for either.
Orders placed before 4 PM IST on a working day are packed and handed to the courier the same day. Everything else goes out the next working day. We do not dispatch on Sundays or national holidays.
You get an email with the tracking link the moment the courier scans the parcel in. You can also track any order without signing in, at https://desibynature.in/track, using the order code from your confirmation email.
Counted from dispatch, not from when you ordered.
These are the courier's working estimates, not guarantees. Weather, strikes and festival-season volume all stretch them, and when a parcel of yours is visibly stuck we would rather message you than wait for you to ask.
Our ghee ships free, always — every size, every quantity, every PIN code. There is no minimum on it.
Anything ordered with ghee ships free too. Add hing, turmeric or cinnamon to a ghee order and the whole order ships free, whatever the amount.
For an order of spices only, shipping is free above ₹999. Below that a flat ₹79 applies, regardless of weight or distance. The charge, if any, is shown on the checkout page before you pay. There are no fuel surcharges or fees added later; if you choose Cash on Delivery, its handling fee is shown at checkout too.
Every order ships with Delhivery, by surface or air depending on the lane to your PIN code.
Ghee travels in glass, and glass travels badly unless it is packed properly. Each jar is sealed, wrapped, and set in a moulded insert inside a corrugated carton rated for the weight. If a jar still arrives broken, that is our problem to fix — see the returns policy.
Pay online in full through Razorpay: UPI, cards (Visa, Mastercard, RuPay, Amex), all major net banking, and wallets. Card details are entered on Razorpay's systems and never reach us.
Or choose part-paid Cash on Delivery: you pay 20% of the order online (at least ₹299) plus a ₹49 COD handling fee, and the courier collects the rest at your door. It is available on orders between ₹699 and ₹4,999, at PIN codes where our courier collects cash; checkout tells you as soon as you enter yours. Please choose COD only if you will be there to accept the parcel: see below for what happens if it comes back.
If tracking has not moved for three working days, or the courier has marked a delivery attempt that never happened, message us on WhatsApp at +91-9112345165 with your order code. We chase the courier ourselves rather than sending you to their call centre.
If a parcel is returned to us undelivered — wrong address, nobody available after three attempts, or a refused delivery — we contact you and you choose: we send it out again (the freight for the new dispatch at actual cost), or we refund it once the parcel is back with us.
Paid in full online: the refund is in full. The one exception is a delivery you refused at the door, which we send out again rather than refund (see our returns policy).
Part-paid Cash on Delivery: from your advance we keep the courier charges we paid to send the parcel out and bring it back, plus the ₹49 COD handling fee, and refund the rest of the advance. We never keep more than the advance you paid, and the balance that was due at the door is not charged.
If the courier is at fault — a delivery attempt marked that never happened, or their mistake with the address — nothing is deducted.